Troubleshooting Acronis Backup and Recovery HID devices detection issues
This article applies to:
- Acronis Backup (Backup & Recovery) 11.5
Introduction
In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong.
Solution
Follow step-by-step instructions below to troubleshoot the issue.
Troubleshooting steps