Frequently Asked Questions about Acronis Support
What support options are available?
Does Acronis provide free support?
What is the Acronis Advantage™ support program?
I am an Acronis True Image Home user, what are my support options?
I use an older version of Acronis product. How can I get support for it?
What options are included with my Acronis Advantage™ program?
When does my support period begin?
My support subscription expired a while ago. What are my options?
Can I downgrade from Acronis Advantage Premier to Standard?
Are there separate license/serial numbers for Acronis Advantage™ programs?
What is the definition of an incident?
How can I refer to my previous call if I need to contact Acronis with the same query again?
What levels of Issue Severity are there?
What happens with my support request as soon as I submit one?
How can I provide feedback about my support experience?
How do I receive an upgrade for my Business product under maintenance?