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Description

Date and time format displayed in operating system and in Acronis True Image may be different.

Operating system displays date and time according to date and time format in regional settings:

Acronis True Image displays date and time format according to settings that are configured in the operating system for the region that is associated with language selected in Acronis True Image.

You can download Acronis Bootable Media Builder from your account at the Acronis website

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Change the web site country / language from the menu on the top.

How to check if the installation file has been downloaded correctly

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues:

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

The tables below list services and processes in various builds of Acronis Backup 12.5

How to activate Acronis Backup Cloud’s subscription purchased from Plesk:

These alerts notify you that your subscription license will expire soon or has expired.

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

Starting with Acronis Backup 11.7 Update 1 HF4, vSphere 6.5 and 6.7 are suported. The 64-bit Agent for VMware (Virtual Appliance) is designed for VMware vSphere 6.5 and 6.7. It is provided as a separate .msi file, and can be imported to an ESXi host as an OVF template.

Acronis Backup 11.7 アップデート 1 HF4 以降では、vSphere 6.5 と 6.7 がサポートされています。64ビット版のエージェント for VMware（仮想アプライアンス）は、VMware vSphere 6.5 と 6.7 のために設計されています。個別の .msi ファイルの形で提供され、OVF テンプレートとしてESXi ホストにインポートできます。

Acronis True Image 2020, 2019, 2018, 2017 and 2016 support the following network protocols:

SMB (Server Message Block)
CIFS (Common Internet File System, Microsoft`s reworked version of SMB)
SMB2 (introduced with Windows Vista)
SMB3 (introduced with Windows 8. Latest update is SMB 3.1.1 as of November 2019, introduced with Windows 10)
FTP (File Transfer Protocol, supported only in Windows version of Acronis True Image, Linux and WinPE-based rescue medias)

Backup task hangs at "Calculating time remaining..."

After successful installation, the machine is offline in the Backup management console.

Acronis 製品の利用を開始してすぐに、AcronisのWebサイトでアカウントを作成することを推奨しています。アカウントを作成すると、以下の操作を簡単に実行できるようになります:

Quota for Cloud resources is disabled for Customer tenant (group)

There are existing backups stored in local or network location in Customer group

Installed Agents build is 12960 or older

Attempt to browse recovery points finishes with "There are no backups of the selected devices in the known locations." message. An attempt to refresh recovery points result into "An HTTP request to cloud storage 'https://dc-cloud.acronis.com:443/api/1/rpc/' has failed with code '400' (Bad Request). Please try again later." in activities.

Summary: list of available support options for Acronis products

Acronis offers technical product trainings to Service Providers as part of its on-boarding. Below you can find self-study material that will help you pass the Acronis Service Provider Support Certification in order to provide Level 1 (T1) technical support for Acronis products according to the Acronis Service Provider Support Guidelines.

Acronis True Image: Time and date format

Description

Acronis vmProtect: Downloading Acronis Media Builder

Technical support for trial versions

How to Download a Trial Version in Another Language

How to verify if Acronis installation file has been downloaded correctly

Acronis True Image 2020 (Mac): how to update to the latest build

Acronis True Image: Installation Fails in Windows

Quick solutions

Acronis Backup 12.5: Windows services and processes

How to activate Acronis Backup Cloud subscription purchased from Plesk

Acronis Backup: "Subscription license will expire soon/expired" alerts

Acronis Backup: VSS Troubleshooting Guide

Acronis Backup Advanced 11.7: vSphere 6.5 and 6.7 support

Acronis Backup Advanced 11.7: vSphere 6.5 と 6.7 のサポート

Acronis True Image: supported network protocols

Acronis True Image 2020, 2019, 2018, 2017 and 2016 support the following network protocols:

Acronis True Image on Windows: Backup hangs at "Calculating time remaining"

Acronis Backup Cloud: machine is offline in Backup Management Console

アカウントとライセンスに関するよくある質問

Acronis Backup Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled

List of support options for Acronis products

Support Training and Certification for Service Providers