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Acronis Backup Cloud: Virtual Appliance backup fails with "Cannot find GXT item type 'mms::disk::disk'."

October 17, 2019, 8:48 am
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1. You deploy Acronis Virtual Appliance to a ESXi host and it appears in the Devices list in backup console.

2. You apply a backup plan to Acronis Virtual Appliance. 

3. Backup of Virtual Appliance fails with a 'Failed to execute the command. Resolving items to back up' error containing these messages:

| error 0x14b0015: Cannot find GXT item type 'mms::disk::disk'.
| line: 0xc8f602c2d30777ab
| file: k:/3602/enterprise/managers/gtob/gxt/common/items_by_type.cpp:95
| function: GetTypeInfo
| $module: agent_protection_addon_glxa64_3602

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Acronis Cyber Cloud: backup of macOS Catalina (10.15) fails with "Internal error: mount point required for file-level backup"

October 11, 2019, 5:39 am
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After an update to macOS Catalina (10.15) Acronis backups instantly fail with the following error:

Internal error: mount point required for file-level backup

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Acronis True Image : Troubleshooting Online Dashboard

August 27, 2015, 2:19 am
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This article provides instructions on how to troubleshoot and resolve issue with Family dashboard (access, incorrect information displayed or other issues).

1. When you install Acronis True Image on a new device, you need to log in to your account for this device to appear in the Online dashboard.

2. Make sure your computer has Internet access (you can open other websites) and Acronis servers are available through specified ports, see this article for instructions.

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Acronis True Image: local backups are not available for recovery if "metadata" file appears in the backup destination

November 5, 2019, 6:28 am
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This article describes an issue that occurred in October 2019. Provided instructions may not be applicable to situations, when the described behavior started later, because there could be a different cause.

Symptom

A file "metadata" appeared in the folder where previously only .tib files were present. Backups created after "metadata" file appeared are not available in Version list for recovery.

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Acronis Backup 12.5 の製品名称変更について

November 11, 2019, 12:05 am
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Acronis Backup 12.5 の製品名称を「Acronis Cyber Backup 12.5」に変更させていただきます。
なお、今回の変更は製品名称のみで、製品仕様及びライセンス体系、プロダクトキー、価格等の変更はございません。2019年10月時点の製品名称変更の対象となるのは、以下の２つの製品になります。

パーペチャルライセンス製品：

  • ［改定前］Acronis Backup 12.5 Advanced →　［改定後］Acronis Cyber Backup 12.5 Advanced
  • ［改定前］Acronis Backup 12.5 Standard →　［改定後］Acronis Cyber Backup 12.5 Standard

サブスクリプションライセンス製品：

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Acronis True Image 2019 and 2020: how to create Acronis Survival Kit

August 10, 2018, 8:29 am
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Introduction

Acronis Survival Kit is a simple all-in-one recovery tool for external drive backups based on Acronis Bootable Rescue Media. 

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Acronis Backup 12.5: Troubleshooting E-mail Notification Failures

December 28, 2017, 9:52 am
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About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you to receive:

 

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Acronis Cyber Cloud for WHMCS: How to link an existing customer tenant to a client in WHMCS

February 21, 2017, 5:01 am
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Follow the step below if you need to link an existing Acronis Cyber Cloud tenant to a client in your WHMCS system.

1. Disable automatic provisioning for Acronis Cyber Cloud service. In WHMCS, go to Setup > Product/Services.

2. Open the Acronis product and switch to the Module Settings tab.

3. Make sure that the Do not automatically setup this product option is selected.

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Acronis Backup: Quiesced snapshot creation fails for Windows Server 2019 VMs on ESXi 6.5 or 6.7

October 21, 2019, 2:52 pm
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You are backing up a virtual machine with Windows Server 2019 on ESXi 6.5 or 6.7 using Agent for VMware (Windows) or Virtual Appliance,
Agentless backup finishes with warning

Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed. An error occurred while saving the snapshot: Failed to quiesce the virtual machine

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Acronis Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"

December 28, 2018, 10:46 pm
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Symptoms

You are backing up to a network share. Backups start failing with:

The credentials for 'path' are incorrect.

or

The user name or password is incorrect.

Cause

Access credentials to the network share have been changed since backup plan creation.

Solution

Update credentials for a network path in the backup plan:

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How to manually enable the MassTransit web browser extension in Chrome

November 11, 2019, 8:17 am
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Symptoms

When installing the MassTransit Web Assistant application, either using the "Get the latest version of the plug-in" link on the web page of a MassTransit server, in a web browser or by downloading the installer from the MassTransit latest releases page, while the MassTransit Web Assistant and the MassTransit web browser extension for Chrome are successfully installed, the web browser extension is not automatically enabled. 

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Acronis Backup 12.5: How to rename a backup location

November 1, 2019, 1:39 pm
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Introduction

This article describes how to rename backup locations in on-premise version of Acronis Backup 12.5.

(!) Acronis Secure Zone locations and tape pools cannot be renamed.

Solution

How to rename an unmanaged location

In Management Console, go to Backups > Locations.

Check the checkbox on the backup location that you want to rename (if no checkboxes appear, hover the mouse over the backup location). Menu will appear on the right.

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Acronis Backup: Troubleshooting Disk/Partition Backup Failures

December 18, 2013, 12:41 am
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Expand All

Instructions on how to troubleshoot and resolve issues with disk/partition backup failures

Introduction

Backup of drives or partitions may fail due to a variety of reasons, but not all reasons are specific to this type of backup. Generally the problem can be treated as a partition backup failure only when you also tried to run a file backup

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Acronis Cyber Infrastructure and Acronis Storage: understanding node role icons

February 20, 2018, 7:36 am
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All nodes represented in Acronis Cyber Infrastructure/Acronis Storage Web Control Panel are accompanied with small icons representing the roles each node plays within a cluster

Icons allow quick understanding of storage layout and status of each service on each node. This article explains the meaning of each role icon. 

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Acronis Backup: Attempt to enable application-aware backup of a virtual machine fails with "Failed to get the object's property 'disk.EnableUUID'"

November 11, 2019, 5:04 am
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Symptoms

  1. You try to enable application-aware backup of ESXi virtual machine,
  2. Operation fails with the following error:

Failed to get the object's property 'disk.EnableUUID'

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アクロニス法人製品の製品名称変更について：よくある質問

November 12, 2019, 2:09 am
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Acronis Backup: Hyper-V virtual machine backup produces warning "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot."

October 5, 2018, 1:06 pm
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Symptoms

Agentless backup of Hyper-V virtual machine(s) produces the following information message:

Changed Block Tracking (CBT) is not used because the differencing virtual hard disks of this machine contain unmerged changes.

Cause

Possible causes are:

1. Issues with the checkpoint tree of the affected virtual machine.

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Acronis Backup: dynamic groups are not populated correctly

November 11, 2019, 10:48 pm
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Acronis Cyber Cloud 8.0 Advanced edition and Acronis Backup Advanced 12.5 introduced Dynamic group feature (see details here).

You may face situation when content of dynamic group is not populated correctly (for example, you register a device that matches search criteria, but it is not added to the group).

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Acronis Backup: Backup fails with "Insufficient system resources exist to complete the requested service"

June 3, 2019, 7:22 am
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Symptoms

Backup fails with: 

Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service

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Acronis Backup: Backup fails with "A device attached to the system is not functioning"

May 28, 2019, 5:30 am
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Symptoms

Backup fails with: 

Windows error: (0x8007001F) A device attached to the system is not functioning

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