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Acronis True Image: recovering Windows from a boot failure

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Introduction

This article instructs how to use Acronis True Image to recover Windows from a boot failure.

Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow instructions from that article instead.


Acronis Backup Cloud: Office 365 backups still run after being revoked

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Previously, you had Acronis Agent for Office 365 installed on the machine and performing backups. Now you use the cloud Agent and have revoked all plans from the old local agent. However, you get this error:

Error code: 113
Module: 307
LineInfo: 0xC37471CEFFA1827A
Fields: {"$module":"agent_protection_addon_vsa64_12420"}
Message: Selected Microsoft Exchange mailboxes were not found: Mailbox with ID 'arx://is/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'
Mailbox with ID 'arx://'
Mailbox with ID 'arx://'

Acronis True Image 2019: how to update to the latest build (Mac)

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We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2019 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Downloading the update

Acronis Backup: specifying Exchange credentials fails with "The format of name is not supported"

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In Acronis Backup, you are specifying or updating credentials for Microsoft Exchange.

You get this error:

| error 0x15d0046: The format of name 'admin' is not supported.
| function: AppBackup::ParseUserLogonName

Acronis Backup Cloud: OneDrive backup to Cloud fails with "Could not access to drive"

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Backup of One Drive to Cloud fails with:

Could not access to Drive. Could not renew Access token: Could not get Access token from provider.

Acronis Backup 12.5: "An activity with ID = '...' cannot be found" error

Acronis True Image 2019: how to create bootable media

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You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow these instructions to create a bootable media.

For instructions on how to create Acronis Survival Kit, see this article

How to create Acronis Bootable Rescue Media on a Windows computer

Acronis Disk Director 12.5: how to create bootable media

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To launch bootable media builder, click Tools -> Acronis Bootable Media Builder in the main window of Acronis Disk Director 12.5 or select Acronis Bootable Media Builder on the Tools panel on the left:

Click Next on the welcome screen.

On the next step you need to select whether to create Linux-based media or WinPE-based media. Further steps depend on which option you choose:


Acronis True Image 2014-2016: Troubleshooting WinPE-Based Bootable Media Creation Issues

Acronis True Image: troubleshooting mobile backup

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This article describes troubleshooting steps you need to take if you are experiencing issues with Acronis True Image mobile app.

Installation fails

Make sure the version of your iOS or Android is supported. Acronis True Image 2018 supports these mobile operating systems:

Acronis Software: How to Restore Files and Folders from Cloud (Web Restore)

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This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

Acronis True Image : Changing Interface Language

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By default, Acronis True Image is installed in the language of your operating system (as specified in the System Display Language); if this language is available in Acronis True Image, and will change once you change the system language.

In case you want to use Acronis True Image in another language, you can switch to the desirable language in the user interface (no need to reinstall the product):

Acronis Snap Deploy: Troubleshooting Deployment Issues

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This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

Acronis Backup, Acronis Backup Cloud: backup fails with "Failed to read the snapshot" or "CRC error"

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You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

Acronis True Image: Troubleshooting Sync

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The Sync feature allows you to synchronize your data between multiple computers and with Acronis Cloud.


Acronis Data Cloud services availability by data center

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The table below shows which Acronis Data Cloud services are already or will be technically available in each specific data center after the 7.8 version rollout. Please note that these dates may be subject to change.
 
If you want to activate Acronis Disaster Recovery Cloud, Acronis Files Cloud, Acronis Notary Cloud, or the Physical Data Shipping service in your account and enable it for your customers:
1. Check if the service is deployed in your data center by using the table below as a reference.

Acronis Backup 12.5: Downloading Logs

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To download logs from the backup console:

  1. In devices, select the machine you want to download log(s) for.
  2. Click Activities:
  3. Select the activity you want to download the log for.
  4. Click Download log:

To download logs from the bootable media:

Acronis Backup 12.5: how to create a bootable media

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Acronis Backup: Cleanup Utility

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Cleanup Utility is a console application that removes Acronis Backup and its components from Windows.

(!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file.

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Acronis Backup 11.5/11.7: Troubleshooting License Assignment Issues

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This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to an Acronis Agent or an assigned license was lost by an Agent.

Every Management Agent (Agent for Windows, Linux, Hyper-V or ESX) requires a license to perform backup and restore operations. Other components do not require a license.

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