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Symptoms

Backup fails with:

Windows error: (0x80070001) Incorrect function

Example of full error log: click to expand

Symptoms

Backup fails with:

Windows error: (0x80070015) The device is not ready

Example of full error log: click to expand

Backup fails with one of these errors:

Windows error: (0x80070035) The network path was not found

Cannot connect to the machine where network share 'path' is located. The machine may be offline or is experiencing communication problems due to a network error or lock-up.

In Mac OS X Catalina, Apple introduced a Notarization of software requirement. More details can be read here.

Even though the Backup Agent for MAC should install and function properly on build 12.5.14800 , the OS would still produce a warning that the software could not be checked for malware:

"X can't be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information."

This article applies to:

Acronis Software

What is DNS

DNS (Domain Name System) - is a system that provides resolution of hostnames to IP addresses. Every time you try to connect to a host (e.g. google.com) your machine first performs a request to DNS. After getting the IP address from DNS the machine establishes connection to the respective IP address.

Introduction

If you use DatevNet proxy and your Cloud storage is located on EU2 datacenter, then you need to set up custom proxy configuration settings.

How to check what datacenter you use: click to expand

Symptoms

You have a Storage Node with a managed vault;
You set up a backup plan to back up 60+ machines to this managed vault.
Backup fails with the following message:

The specified user name or password for remote resource 'bsp://...' is incorrect. Check the user name and password and retype them.

Example of full error log: click to expand

What is HIPAA?

Symptom 1

Entire PC backup interrupts with message "Source is not selected. The operation has been terminated".

Symptom 2

After interruptions and retries, illustrated above, Entire PC backup transitions to the "failed state" and a red cross is displayed. The error text says "Source is not selected. The operation has been terminated".

You have a disk-level backup (of entire machine, individual disks or volumes) and try to restore this backup. Restore fails with: "Error 0x2160008: Format/Resize error. Error 0x70025: Index is corrupted."

Error "Could not connect to remote file system" while performing website backup.

Symptoms

Proxy settings have been changed on the machine with Acronis Management Server. After that change, connection to network components (network location, agents, Storage Node etc) fails with an error similar to

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Cloud

When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant.

Storages are grouped by locations. You can select from the list of locations and storages that are available to your tenant.

Backup fails with:

Internal error: An expression test has failed.

Backup fails with:

The backup service is disabled for your organization.

Symptoms

You observe one of these symptoms:

1. The occupied space on the Account tab of Acronis True Image shows the amount of data stored in Acronis cloud, but when you open Family dashboard and want to download files from Acronis cloud, the Web Recovery page does not show any backups.

2. You are trying to recover the data from the Web Recovery page but when you click on your backup or click 'download' on the file, you get an error message stating "The server is not available at the moment. Please try again later".

You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log

Linuxマシンへ導入可能なアクロニスコンポーネント

Linux版のインストールコンポーネントと役割は以下となります。

VSS-Backup fails with "The shadow copy provider had an unexpected error while trying to process the specified operation". To solve this issue, troubleshoot the VSS provider mentioned in the message.

Acronis Backup: Backup fails with "Incorrect function"

Symptoms

Acronis Backup: Backup fails with "The device is not ready"

Symptoms

Acronis Backup 12.5, Acronis Backup Cloud: backup fails with "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"

Acronis Backup Cloud: Agent for MAC on OS X Catalina produces a security warning that Apple can not search for malware

Acronis Software: Troubleshooting DNS-related Issues

What is DNS

Acronis Backup 12.5: How to configure DatevNet proxy settings

Introduction

Acronis Backup 12.5: Backup to a managed location fails with "The specified user name or password for remote resource is incorrect" when multiple machines are backed up simultaneously

Symptoms

Health Insurance Portability and Accountability Act (HIPAA) FAQ

What is HIPAA?

Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry

Symptom 1

Symptom 2

Acronis Backup: recovery of disks or volumes fails with "Resize error"

Acronis Backup Cloud: website backup fails with "Could not connect to remote file system"

Acronis Backup 12.5: Updating proxy server settings for Management Server

Acronis Cyber Cloud: how to change Cloud resources on tenant level

Acronis Backup: backup fails with "Internal error: An expression test has failed"

Acronis Backup 12.5: backup to a managed location fails with "DnsError"

Acronis Backup Cloud: backup fails with "The backup service is disabled for your organization"

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

Symptoms

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis Backup 12.5: Linux版インストールコンポーネント

Linuxマシンへ導入可能なアクロニスコンポーネント

Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'