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Description

If you intend to use two different Acronis Personal products on the same machine, e.g. Acronis True Image and Acronis Disk Director, you should first install the product that was released earlier, and follow by installing a more recent product. These products use some common components, and thus a more recent product should be installed last, to provide the later version of the component.

Summary: list of available support options for Acronis products

それぞれの Acronis 製品で利用可能なサポートオプションの一覧。

Table showing in which languages you can get Acronis products

Scenario

Acronis Cyber Cloud allows backing up the applications directly. Sometimes, the credentials specified during the installation/configuration need to be changed.

Backup might fail with this error:

Symptoms

Datacenter is updated to Acronis Cyber Cloud 8.0
You want to assign/change service quota for the device manually (device → details → service quota → change)
After you select required quota and click on "change" nothing happens, quota is not assigned to the device

Cause

Known issue in the product, fix is planned in the next product updates

Change Acronis databases to Simple Recovery model

Disk/Volume backup fails with:

The SnapAPI kernel module is not loaded for the kernel currently running on the system.

You have created a WebCP backu plan with an SMB share as destination. Later, you have changed destination to another SMB share and specified another credentials.

Mounting a recovery point in cPanel fails with:

Failed to mount the recovery point

You have a device with Workstation OS protected by a backup plan with enabled application backup.

After data center is updated to Acronis Cyber Cloud 8.0, the backup plan cannot be run or applied due to error "Device has no quota to apply backup plan"

You check the type of service quota assigned to the device (Device -> Details -> Service quota -> Change) and see that no quota is assigned.

事象

1. VDI（仮想デスクトップインフラストラクチャ）役割の付いている Hyper-V ホストを持っています。

2. Acronis エージェント for Hyper-V をインストールします。

3. 新しい自動コレクションを作成しようとすると、以下のエラーが表示され、作成に失敗します:

「Could not retrieve the virtual desktop template details for <VM_Name>」

原因

エージェント for Hyper-V をインストールするとき、SAN ポリシーは [すべてオフライン] にされます。これは、エージェント for Hyper-V で作成されたバックアップから復元または変換、あるいは、復元と変換の両方をされた仮想コンピュータが起動不可能にならないように自動的に行われる変更です。

Acronis True Image でテストされ正常に機能することが保証されている仮想コンピュータの形式は、Parallels Desktop 14 のみです。この形式は、Acronis True Image 2019 および 2020 の Mac バージョンでサポートされています。

Parallels Desktop 14 仮想コンピュータのバックアップおよび復元

Acronis True Image 2019 および 2020（両方とも Mac バージョン）のユニークな機能の一つは、Mac ホスト上のディスクバックアップの一部となる Parallels Desktop 14 仮想コンピュータバックアップの、他社の追随を許さないほど高レベルのサポートです:

説明

Acronis True Image のシステム要件は、製品資料（Windows、Mac、モバイル）をご参照ください。

この記事には、Acronis True Image のインストールおよび実行（ブータブルメディアを使用する場合も含む）が想定されていない、また、Acronis True Image を使用してバックアップおよび復元ができることを保証できない特定の環境条件の一部を紹介しています。

Licensing of Acronis Backup 12.5

Backup plan, applied to an SQL server database fails with this error:

Error code: 22872368
Fields: {"$module":"ArsDbBackupProvider_vs_14800"}
Message: An invalid file has been detected.

Symptoms

This issue applies only to Windows 7 and Windows 2008R2

1. You create a backup plan backing up to a local folder with replication to a network folder

2. After backup runs 2-3 times, backup plan fails with the following error:

Archive with the same name already exists.

Example of full error log: click here

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

Introduction

Make sure that your problem appears during file-level backup only. This is the case if you also tried to run a Disk level backup

of the same source (e.g. backup of the whole C: drive)
to the same destination (e.g. to the same folder).
with the same backup settings (VSS, etc)

and in the result the disk level backup worked. In this case check for known issues.

How to purchase or upgrade Acronis Online Backup subscription

You create a backup using Version 12 format.
An operation with archive (e.g. applying retention rules) fails with the error message
Failed to lock the file

Installing Acronis True Image and Acronis Disk Director on the same computer

List of support options for Acronis products

Acronis 製品：サポートオプション一覧

それぞれの Acronis 製品で利用可能なサポートオプションの一覧。

Available languages of Acronis products

Acronis Backup: How to reset credentials for SQL/Exchange

Scenario

Acronis Backup: Manual service quota assignment to the device does not work in DC updated to Acronis Cyber Cloud 8.0

Symptoms

Cause

Acronis Backup Advanced: Large Size of Acronis Database on SQL Server

Acronis Backup: Disk/Volume level backup fails on Linux machine with more than one kernel

Acronis Backup for Plesk/cPanel: mounting backups located on SMB share fails

Acronis Backup Cloud: Error "A device has no quota to apply a backup plan" appears for device with Workstation OS and enabled application backup after DC is updated to Acronis Cyber Cloud 8.0

Acronis Backup 12.5: エージェント for Hyper-V がインストールされている場合、Windows VDI は動作しません

事象

原因

Acronis True Image: 仮想コンピュータのサポート

Parallels Desktop 14 仮想コンピュータのバックアップおよび復元

Acronis True Image: サポートされない CPU およびオペレーティングシステム

説明

Acronis Backup 12.5 licensing

Acronis Backup: SQL database backup fails with "An invalid file has been detected"

Acronis Backup: Backup plan with replication to network folder fails with error "Archive with the same name already exists"

Symptoms

How to activate boxed versions of Acronis products

Acronis Backup: Troubleshooting File Backup Failures

Introduction

Acronis Online Backup Subscription

Acronis Backup: Operation fails with "Failed to lock the file"

それぞれの Acronis 製品で利用可能なサポート オプションの一覧。

Scenario

Symptoms

Cause

事象

原因

Parallels Desktop 14 仮想コンピュータのバックアップおよび復元

説明

Symptoms

Introduction

それぞれの Acronis 製品で利用可能なサポートオプションの一覧。